Updated May 2025

At OTPJewellers, we pride ourselves on offering a premium shopping experience with efficient delivery and flexible return options. Below is a comprehensive overview of our policy.

 U.S. Delivery Options (All 50 States)

• Standard Delivery (3–5 Business Days)
  
  • FREE on all orders—no minimum spend required
  • Fully insured and tracked
  • Delivered by trusted national carriers
• Express Delivery (1–2 Business Days)
  
  • FREE on all orders
  • Orders placed by 2 PM EST (Mon–Fri) are dispatched same day
  • Ideal for last-minute gifts or time-sensitive purchases
• Order Processing Times
  
  • Orders placed after 2 PM are processed the next business day
  • Orders placed on weekends or public holidays are processed on the following business day

🌍 International Shipping

• We offer worldwide delivery through secure, reliable courier partners
• Shipping charges vary by region and will be calculated at checkout
• Orders include tracking numbers and full insurance
• Customs, Duties, and Import Taxes
  
  • Orders may be subject to local taxes or import duties upon arrival
  • These charges are the responsibility of the customer
  • We recommend contacting your local customs office for more details before purchasing
• Delivery Times
  
  • Europe: 4–7 business days
  • Middle East: 5–9 business days
  • Asia & Australia: 6–10 business days
  • Africa & South America: 7–12 business days

🔁 Returns & Exchanges

Standard Return Policy

• We offer a 14-day money-back guarantee on eligible items
• Items must be:
  
  • Unworn and in new condition
  • Returned with original packaging, tags, certificates, and any accessories
  • Free from damage or alteration
• Refunds are issued to the original payment method within 5–10 business days after we receive the item and inspect it

Extended Holiday Returns (U.S. Only)

• Items purchased between November 15 and December 24, 2024 are returnable until January 15, 2025
• Must meet the same conditions as the standard return policy

Exchanges

• We offer free exchanges for size or style changes (on eligible items)
• Exchanges must be requested within the 14-day return window

🚚 How to Return an Item

1. Email sales@otpjewellers.com with:
   
   • Your full name and order number
   • Reason for return or exchange
   • Name(s) of product(s) being returned
   • Clear photos of the item (if damaged or incorrect)
2. Our team will review and respond with:
   
   • Return authorization
   • Instructions and the return address
   • Information about refund or exchange processing
3. Ship your item back using:
   
   • A trackable and insured service (mandatory)
   • Retain your proof of shipment until your refund or exchange is confirmed

⚠️ Non-Returnable Items

Some products are excluded from our standard return policy:

• Custom-made or bespoke jewellery
• Engraved or personalized items
• Items modified or resized after purchase
• Sale or promotional items (unless damaged or faulty)

Please read each product’s description carefully before purchasing. If unsure, contact us before placing your order.

💎 Quality & Satisfaction Guarantee

We stand by the craftsmanship of our jewellery and watches and are committed to ensuring you’re 100% satisfied

Every OTPJewellers item undergoes strict quality control before shipping

In the rare event you receive a damaged or defective item, contact us immediately for a resolution